Built for Australian Businesses

Turn More Website Visitors Into Paying Clients With a 24/7 AI Agent

Add an AI-powered chat and support centre to your website that answers customer questions instantly, captures more leads, and converts visitors into clients — around the clock, even while you sleep.

No major redevelopment required
Integrates with your existing website
Live in as little as 7 days
24/7
Always-On Availability
<3s
Average Response Time
100%
Questions Handled
$0
Extra Staff Required
The Problem

Your Website Is Losing You Customers Right Now

Every hour your website can't answer a visitor's question is an hour your competitors are winning their business instead.

Right now, someone is on your website. They have a question about your services. They look for a way to get an answer… but there's no one there.

It's 8:47 PM on a Tuesday. Your office closed hours ago. They click away. They find a competitor who responds instantly. You just lost a paying client — and you'll never even know it happened.

This isn't a one-off scenario. It's happening every single day across thousands of Australian business websites. Visitors arrive, can't get answers fast enough, and leave. Meanwhile, your team spends hours each day answering the same repetitive questions that could easily be automated.

The result? Missed leads. Wasted staff hours. Lost revenue. And a website that looks outdated compared to competitors who've already embraced smarter customer support.

Visitors Leave Without Converting
When visitors can't get immediate answers, they don't wait — they leave and find someone who can help them right now.
After-Hours Enquiries Go Unanswered
Over 60% of website traffic happens outside business hours. Every unanswered enquiry is a potential client lost forever.
Staff Drowning in Repetitive Questions
Your team wastes hours each week answering the same questions repeatedly instead of focusing on high-value work.
No Organised System for Enquiries
Customer questions come in from everywhere — email, phone, contact forms — with no centralised tracking or follow-up system.
Your Website Looks Outdated
Customers now expect instant, modern support experiences. A static contact form sends the message that your business is behind the times.
The Solution

An AI-Powered Support Centre That Never Sleeps

A complete AI chat and ticketed support system that integrates directly into your existing website via a simple widget — with no major redevelopment required.

🤖💬
Your AI support agent works 24 hours a day, 7 days a week — answering questions, guiding visitors to your services, capturing leads, and creating organised support tickets for your team to follow up on. It's like hiring a full-time support team member who never takes a break, never calls in sick, and never misses an enquiry.
  • Instantly answer visitor questions 24/7 with AI-trained responses based on your business information
  • Guide visitors towards your services and help increase conversions from existing traffic
  • Turn enquiries into organised support tickets with a shared inbox for staff follow-up
  • Build searchable knowledge bases and FAQs from your existing content
  • Reduce repetitive admin and support workload dramatically
  • Capture customer feedback and common questions to improve your services
  • Keep website support and customer onboarding streamlined and professional
  • Stay ahead of competitors by offering faster, smarter, more accessible customer support
See It In Action

Experience the AI Support Centre — Live & Interactive

This isn't a mockup or a screenshot. Below is a fully working AI support centre, live on a real website. Click the chat widget in the bottom-right corner to experience how it interacts with visitors in real time.

🔒 ghostwriter.express
👆 Click the chat widget here!
This is a live, fully operational AI support centre
Interact with it directly above, or open the full site in a new tab for the complete experience.
Pro tip: Click the support widget in the bottom-right corner of the demo to chat with the AI agent and explore the knowledge base articles.
What's Included

Everything You Need to Convert More Visitors Into Clients

Every setup comes packed with the tools and features your business needs to provide instant, professional customer support.

🤖
AI-Powered Support Assistant
A trained AI agent that answers visitor questions accurately and instantly using your business information. It understands context, provides helpful responses, and guides visitors toward your services — 24 hours a day, 7 days a week.
💬
Website Chat Widget
A sleek, professional chat widget that integrates seamlessly into your existing website. Visitors can start a conversation with one click — no apps to download, no accounts to create. It works on desktop and mobile devices.
📚
Knowledgebase & Support Articles
Organised sections and articles that create a searchable library of information for your customers. Articles can include formatted text, images, and links to your existing videos or tutorials for a richer support experience.
📧
Shared Inbox & Ticket Handling
Every customer enquiry becomes an organised support ticket your team can track, assign, and resolve. No more lost emails or missed messages. Your team always knows exactly what needs attention and when.
🔍
FAQ & Self-Service Portal
Empower your customers to find answers themselves through a beautifully organised FAQ and self-service portal. This reduces incoming support requests while making your customers feel supported and informed.
📊
Customer Insights & Feedback
Capture common questions, customer feedback, and support patterns. Understand what your visitors are asking about most so you can improve your services, refine your messaging, and close more deals.
How It Works

Up and Running in 3 Simple Steps

No technical expertise required. We handle everything — you simply choose your package and provide your business information.

1
Choose Your Package
Select the setup tier that matches your business size and support requirements. Every package includes AI chat, knowledgebase articles, widget integration, and ticket handling.
2
We Build Your Support Centre
Our team creates your complete AI support centre — training the AI on your business, writing your support articles, configuring your inbox, and setting up the website widget.
3
Go Live & Start Converting
Your AI support centre goes live on your website. From day one, it answers questions, captures leads, and creates tickets — converting more visitors into paying clients automatically.
The Difference

Without vs. With an AI Support Centre

See how an AI-powered support system transforms your website from a passive brochure into an active lead-generation and customer support machine.

❌ Without AI Support Centre✅ With AI Support Centre
Visitors leave when they can't get answers Visitors get instant, accurate answers 24/7
After-hours enquiries are lost forever Every enquiry is captured and ticketed automatically
Staff waste hours on repetitive questions AI handles common questions so staff focus on high-value work
No organised system for tracking enquiries Shared inbox with ticketed support for full visibility
Website looks static and outdated Professional, modern support experience builds trust
Competitors who respond faster win the client You respond first — every time, instantly
No data on what customers are asking about Full insights into customer questions and feedback
Client Results

What Australian Businesses Are Saying

Real businesses experiencing real results with their AI-powered support centres.

★★★★★
"We were losing enquiries every evening and weekend. Since adding the AI support centre, we've captured significantly more appointment requests. Patients love getting instant answers about our services, and our admin team spends far less time on the phone answering the same questions. It's been a game-changer for our practice."
SM
Sarah M.
Practice Manager — Dental Clinic, Sydney
★★★★★
"Our tenants used to ring constantly with the same maintenance questions. Now the AI handles most of those enquiries instantly. Our team can focus on what matters — managing properties and growing the business. The support centre practically paid for itself within the first month of operation."
JT
James T.
Director — Property Management, Melbourne
★★★★★
"As a law firm, we needed something professional that would represent our brand well. The AI support centre looks premium, answers enquiries accurately, and has helped us capture leads from potential clients browsing our site after hours. We're seeing more qualified consultations booked than ever before."
LC
Lisa C.
Managing Partner — Legal Services, Brisbane
★★★★★
"I was sceptical about AI chat — I thought it would feel impersonal. But our clients actually prefer it. They get instant answers to tax questions, can lodge support tickets anytime, and the whole experience feels seamless. Our enquiry conversion rate has noticeably improved since launching."
MD
Mark D.
Director — Accounting Firm, Perth
Why Choose Us

Purpose-Built for Australian Businesses

We specialise exclusively in building AI-powered chat and support centre systems for Australian businesses. This isn't a side service or an afterthought — it's our entire focus.

Every support centre we build is custom-configured for each business. We train the AI on your specific services, write your support articles, set up your knowledgebase sections, configure your shared inbox, and integrate the widget into your existing website — all handled for you.

We understand the Australian market, Australian customers, and what Australian businesses need to compete effectively online. Our setups are designed to help you respond faster, convert more visitors, and provide a customer experience that sets you apart from competitors still relying on contact forms and voicemail.

The result is a professional, always-on support system that works as hard as you do — without the overhead of additional staff.

100%
Done-For-You Setup
7–21
Days to Go Live
AU
Australian-Focused Service
24/7
AI Support for Your Clients
Pricing

Choose the Right Package for Your Business

Three tiers designed for businesses of every size. Every package includes AI chat, knowledgebase setup, widget integration, and shared inbox configuration — all built for you.

Starter Setup
Ideal for smaller businesses with straightforward services and support requirements.
$2,995 AUD
One-time setup fee
  • Up to 3 knowledgebase sections
  • Up to 15 support articles
  • AI support widget setup
  • AI-trained on your business info
  • Shared inbox & ticket setup
  • FAQ & article creation
🕐 Delivery: ~7 days
Premium Setup
Ideal for businesses requiring larger support centres and more extensive customer information.
$6,995 AUD
One-time setup fee
  • Up to 9 knowledgebase sections
  • Up to 45 support articles
  • AI support widget setup
  • AI-trained on your business info
  • Shared inbox & ticket setup
  • FAQ & article creation
🕐 Delivery: ~21 days

Additional Knowledgebase Expansion

Need more coverage? Add an extra knowledgebase section with up to 10 additional support articles to expand your support centre's capabilities.

Includes: 1 additional section + up to 10 support articles

$1,295 AUD per pack
💡 Transparent Ongoing Costs
The only ongoing cost is the support centre platform subscription paid directly by your business, plus any AI usage from the live chat agent. Current platform plans start from approximately US$31 per month depending on your requirements. There are no ongoing fees to us — you own your support centre completely.
Get Started Today

Secure Your AI Support Centre Package

Select your package, add any extras you need, and provide your details below. Our team will be in touch within one business day to begin your setup.

📦 Select Your Package
➕ Optional Add-Ons
👤 Your Details
🏢 Business Information
📝 Additional Information
Estimated Total:
Select a package above
🔒 Your information is secure and will never be shared with third parties.
🛡️

100% Setup Satisfaction Guarantee

We stand behind the quality of every AI support centre we build. If you're not completely satisfied with your setup, we'll revise it until you are — at no additional cost. Our goal is to deliver a support system that genuinely helps your business convert more visitors into clients. If we can't achieve that, we haven't done our job. It's that simple.

FAQ

Everything You Need to Know

We've answered the most common questions below. If you still have questions, feel free to reach out — or try our live AI demo to see the system in action.

What exactly is an AI Website Chat & Support Centre?
It's a complete customer support system that integrates directly into your existing website. It includes an AI-powered chat widget that answers visitor questions instantly, a searchable knowledgebase of support articles, and a shared inbox with ticketing so your team can track and manage every enquiry. Think of it as a 24/7 support team member that never takes a break — handling common questions, guiding visitors to your services, and converting enquiries into organised tickets for your staff to follow up on.
How does the AI know how to answer questions about my business?
During setup, we train the AI specifically on your business information. This includes your services, processes, pricing, policies, frequently asked questions, and any other relevant information you provide. The AI uses this training to generate accurate, contextual responses to visitor questions. It doesn't make things up — it draws from the information we've configured. As your business evolves, the knowledgebase articles can be updated to keep responses current and accurate.
Will it integrate with my existing website without major changes?
Yes — the system integrates via a simple widget that's added to your existing website. There's no major redevelopment required. It works with virtually any website platform including WordPress, Squarespace, Wix, Shopify, custom-built sites, and more. The widget appears as a clean, professional chat button (typically in the bottom-right corner of your site) and loads without affecting your website's performance.
What happens if the AI can't answer a question?
When the AI encounters a question outside its training, it gracefully handles the situation by offering to create a support ticket so your team can follow up directly. The visitor's question is captured in your shared inbox as an organised ticket, ensuring nothing falls through the cracks. This also gives you valuable data about what questions your customers are asking that might need additional knowledgebase articles — helping you continuously improve your support coverage.
How long does setup take?
Setup timelines depend on the package you choose: the Starter package is delivered in approximately 7 days, the Business package in approximately 14 days, and the Premium package in approximately 21 days. These timelines account for AI training, knowledgebase article creation, widget configuration, inbox setup, and testing. We handle the entire process — all you need to provide is your business information and any content you'd like included.
What are the ongoing costs after the initial setup?
The only ongoing cost is the support centre platform subscription, which is paid directly by your business to the platform provider. Current plans start from approximately US$31 per month, depending on your requirements and selected plan. There are also minimal AI usage costs for the live chat agent, based on actual usage. There are no ongoing fees to us — once we build your support centre, you own it completely. The setup fee is a one-time investment.
Do I need any technical knowledge to manage the system?
No technical expertise is required. We handle the entire setup and configuration for you. Once live, managing the system is straightforward — you can view and respond to support tickets through a simple dashboard, and updating knowledgebase articles is as easy as editing a document. The platform is designed for business owners and staff, not developers.
What industries or business types does this work for?
The AI support centre system works for virtually any service-based or product-based business that receives customer enquiries through their website. We've worked with professional services (legal, accounting, consulting), healthcare and dental practices, property management, trades and home services, e-commerce, education providers, and many more. If your business has a website and customers ask questions — this system will benefit you.
Can I update the knowledgebase content myself after setup?
Absolutely. Once your support centre is live, you have full access to add, edit, or remove knowledgebase articles and sections at any time. The platform makes it easy to keep your content current as your business grows and evolves. Support articles can include formatted text, images, and links to your existing videos or tutorials, giving you complete flexibility over the customer experience.
What if I need more sections or articles later?
You can expand your support centre at any time with our Additional Section + Article Pack for $1,295 AUD, which includes 1 additional knowledgebase section and up to 10 new support articles. You can also add content yourself directly through the platform at no extra cost. Many businesses start with a smaller package and expand as they see the results and identify additional areas to cover.
What's the difference between the three packages?
All three packages include the same core features: AI support widget, AI training, shared inbox, and ticket handling. The difference is the scale of your knowledgebase. The Starter includes up to 3 sections and 15 articles — ideal for businesses with straightforward services. The Business package offers up to 5 sections and 30 articles — perfect for businesses with multiple services or higher enquiry volume. The Premium package includes up to 8 sections and 50 articles — designed for businesses that need comprehensive support coverage. Choose the tier that matches the breadth of information your customers typically need.
Can I see a live example before committing?
Yes! You can see a fully working live example of the AI support centre right now at ghostwriter.express. Simply visit the site and click the support widget in the bottom-right corner to experience how the system interacts with visitors, answers questions, and provides support assistance in real time. You can also scroll up on this page to interact with the embedded demo directly.

Every Day Without AI Support Is a Day You're Losing Clients

While you're reading this, your website is receiving visitors who have questions. Some of them are ready to buy — they just need one answer to make their decision. Without instant support, they'll go to a competitor who can help them right now. The businesses that adopt AI support first will capture those clients. The ones that wait will wonder where their leads went.

⏱ Limited setup slots available each month
📈 Your competitors are already adopting AI
💸 Every missed enquiry is lost revenue

Ready to Turn Your Website Into a 24/7 Customer Support & Lead Generation Machine?

Stop losing visitors to slow response times and after-hours silence. Add an AI-powered support centre to your website and start converting more traffic into real enquiries and paying clients — starting from just $2,995 AUD.

100% Done-For-You Setup
Setup Satisfaction Guarantee
No Ongoing Fees to Us